Luke Properties
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MaintenanceIncluded with every lease

No Cancellation Fees

We never charge a cancellation fee for missing or rescheduling maintenance and vendor appointments at your property.

$0

For rescheduling or canceling appointments

How this works

The full story behind this benefit.

Some property managers will bill residents a 'trip charge' if a tech shows up and nobody answers the door, or if a request needs to be rescheduled. We don't.

Reschedule a maintenance visit because work ran late or a kid got sick — no fee. Need to cancel a vendor appointment last minute — no fee. The only thing we ask is that you message us as soon as you know.

Your maintenance experience should be helpful, not stressful.

How it works

Step by step.

  1. 1

    Plans change

    Work runs long, kids get sick, schedules slip — life happens.

  2. 2

    Message us anytime

    As soon as you know, ping us through the portal or text the dispatch team.

  3. 3

    Reschedule, no charge

    We rebook for the next workable window. No trip charges, no cancellation fees.

Frequently asked

Questions residents ask about this benefit.

Is there a limit on rescheduling?
We don't enforce a hard cap, but repeated last-minute cancellations can delay non-urgent work — communicate early.
What about the vendor's time?
We absorb the cost so you don't have to choose between rescheduling and being charged.
Does this apply to emergencies?
Emergency dispatch is always urgent. Reschedule fees never apply to safety issues regardless.

More from Maintenance

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