Luke Properties
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MaintenanceIncluded with every lease

Easy Maintenance Access

Your home comes equipped with a lock box mounted on the exterior. If a tech needs to enter, just let them know — no need to be home or leave a door unlocked.

0 days

Off work needed for routine repairs

How this works

The full story behind this benefit.

When the dishwasher breaks on a Tuesday, the last thing you want is to take a half-day off work to babysit a repair tech.

Every property has a secure exterior lock box. When you submit a request, you can authorize entry and the vetted vendor uses the box to get in, complete the work, and lock up — all while you're at the office.

You'll get notifications when the tech arrives, what they did, and when they leave. Photos of the completed work are uploaded to your portal.

How it works

Step by step.

  1. 1

    Submit a request

    Describe the issue and choose 'Authorize entry' so the tech can use the property's lock box.

  2. 2

    We dispatch

    A vetted vendor is assigned, gets the lock-box code for that visit only, and shows up in the agreed window.

  3. 3

    Get an update

    Photos of the completed work and a summary post to your portal so you know exactly what was done.

Frequently asked

Questions residents ask about this benefit.

Do I have to authorize entry?
No — you can choose to be home for any visit. Authorizing entry just makes things faster.
Who has the lock-box code?
Only you and the dispatched vendor for that specific visit. Codes rotate for each request.
What about my pets?
Tell us about pets in the request. Vendors are briefed before they arrive so animals stay safe.

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