Luke Properties
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MaintenanceIncluded with every lease

Maintenance Requests Anytime

Don't wait for business hours. Submit a maintenance request the moment something happens, with photos and full details, right from your dashboard.

24/7

Submission window — emergencies dispatched immediately

How this works

The full story behind this benefit.

Issues never seem to happen at convenient hours. Submit a maintenance request 24/7 from your portal or mobile app — describe the problem, attach photos or video, and pick the best window for a tech to come out.

Truly urgent issues (no heat, water leak, no power, lockout) trigger an immediate dispatch even overnight. Routine issues are scheduled within standard SLA windows you can track in real time.

You always know exactly what's happening with your request, who is assigned, and when it will be resolved.

How it works

Step by step.

  1. 1

    Open the request form

    From web or mobile, in under a minute. Describe the issue, attach photos or a short video, and pick a preferred window.

  2. 2

    Triage and dispatch

    Routine issues are scheduled within standard SLAs. Safety issues — water, fire, no heat, lockouts — dispatch immediately.

  3. 3

    Track in real time

    See assigned tech, ETA, and live status updates without calling for an estimate.

Frequently asked

Questions residents ask about this benefit.

What's an emergency vs. routine?
Emergencies threaten safety, health, or the home itself. Routine is everything else (slow drain, ceiling fan replacement, etc.).
How quickly are routine issues handled?
Most are scheduled within 3–5 business days. Heating and cooling issues are prioritized in season.
Can I add to my request after submitting?
Yes — message updates and additional photos directly inside the original request thread.

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