Resident Benefits Package

It can be a hassle shopping around, getting quotes, filling out forms, and trying to understand what is included. We’ve simplified the process by including renters insurance for you.

Our renter's insurance policies also have you covered for accidental damage to the home caused by water damage, fire, and other unforeseen events.

When moving into a property, residents are often charged numerous fees by property

management companies, totaling as much as $500. You will not be charged for move-in fees.

Save time, money, and stress with our Utility Concierge. One point of contact to quickly and easily set up all of your utilities and home services, rather than individualized requests to specific companies.

Residents can enjoy the convenience of moving in at their own time. A lock box is provided on the lease start date. Residents will be able to complete the supplemental move-in report using the provided online app.

Most property managers are available only by phone and only during business hours. We take great pride in the fact that our team is available when you need us, by phone, text, email, or online chat. We make communication fast and convenient for our residents.

You have 24/7 access to your resident portal to submit maintenance requests, view and pay bills, set up automatic payments, sign up for email reminders, and review full account ledger.

You can set up free recurring payments to automatically deduct rent. Many property management companies charge transaction fees for online payments. All online ACH payments are accepted free of service charge.

Receive the benefit of positive credit reporting for all on-time rental payments to all three credit

bureaus. This is a great way to increase your credit score.

Receive a one-time fee waiver of returned ACH or check payment fee and a one-time waiver of a late fee (if rent is paid by the 10th of the month).

Your home will come equipped with a lock box mounted on the exterior. If a maintenance tech needs to enter the home, simply let them know you will be leaving keys in your lockbox. No need for you to be home or leave a door unlocked.

We make your experience more convenient and comfortable. With our Home Assist program, we can coordinate in-home needs, like moving, housekeeping, furniture assembly, carpet cleaning and any resident responsibility.

We schedule visits to check on the property to make sure you are doing okay and see if there is anything that may need attention. Our extensive inspection reduces future issues during your tenancy and lowers utility costs.

We take pride in the relationships we have established with maintenance vendors. You can trust that anyone who enters your property has been vetted for quality service and professionalism.

Furnace and air conditioning maintenance makes sure your system is running as efficiently as possible. During the technician's visit, we will be inspecting and cleaning the components of your HVAC system to improve air quality, reduce unexpected repairs, and lower energy costs.

Changing filters is as easy as opening the front door. Our service helps you routinely change filters, keeping the air cleaner, reducing energy bills by up to 15%, and avoiding resident-caused damage to the HVAC system.

Residents are not charged the typical lease renewal fee assessed by many other property management companies.

One big challenge residents face when applying to rent is being able to document their residence history to qualify. During our maintenance checks, we document the condition of the property is being kept. We do this as a benefit to you to help with the application process at a future property.

We understand things can be forgotten from time to time. No worries. Unlike other companies, we never charge a cancellation fee for missing or rescheduling maintenance and vendor appointments at your property.

With OttoPay, manage bills and subscriptions from one place and pay on a schedule that works for you, not the biller. No more late fees, missed payments or taking on debt. Get started in minutes with no credit check. No fees.

Share utility bills with roommates easily without requesting money. Fuse fronts the cost and then charges everyone their share from their bank accounts automatically. No more manually splitting bills.

Use this app to keep tabs on your rent payments and get our in-app currency called Piñata Cash to spend on rewards of your choice, such as Starbucks, Target, and Amazon. You get Piñata Cash every month, along with ways to earn more every day. 

If you decide to purchase a home after renting with us, we will assist you in the search and purchase of your new home with professional Buyers Agent representation through our partner Hegg Companies. We will even assist with any fees associated with the buy-out of your lease.

Reduce the work and stress of a move by letting someone else do it. Our professional moving company can make the transition smooth and easy, while you get to relax and enjoy your new home.

Life can get busy and sometimes you need an assist. We will coordinate with a professional cleaning company to keep your property looking great, whether this is a one-time service or ongoing. One of the most requested services!

Sometimes there’s nothing like a fresh floor to walk on. Our carpet cleaning will give you dirt-free flooring and cleaner, fresher air in your home. We will help keep your carpet in the condition needed to get your deposit returned. 

Things can happen, and from time to you may accidentally lock yourself out or damage something at your property. No worries. Our team will take care of the issue for you, so you can rest easy. 

Our team can assist with a one-time pest treatment or routinely provide insect repellent to the exterior of all structures to help keep insects out of your property.

Drain cleaning removes food particles and debris that are trapped in drains. We will have your drains professionally cleaned to remove foul odors, improve drainage, and eliminate clogs.

If lawn care isn’t for you, our residents can keep the yard looking great, while we do the dirty work. Our professionals will mow and trim your lawn each week during the summer months.

A beautiful lawn isn't just about mowing. If you need help keeping the edges sharp, let our team assist with top-notch yard trimming.

To keep weeds at a minimum and to reduce your time pulling weeds in landscaping and cement cracks, we will apply professional weed control at your property.

Landscaping and plants need to be maintained consistently. This means, free of weeds and plants trimmed. Let our team assist, so you can enjoy your yard without the work.

To keep the lawn looking great, we include complete lawn fertilization and a weed prevention program to keep your property green and weed-free.

As part of the lease, keeping up with brush and tree trimming is the resident's responsibility. No worries. Our team will trim the trees and brush, so you can spend more time doing the things you enjoy.